Privacy policy
Last updated: November 10, 2026
We use your information to contact you and help you buy, sell or invest in a property. We do not sell your information. This policy explains what we collect on tucasanc.com, why, and what choices you have.
Who we are
This site belongs to Tu Casa NC, a real estate service in North Carolina. You can call us or message us on WhatsApp at (919) 438-9485.
What we collect and why
| Information | How we get it | Why we use it |
|---|---|---|
| Name and phone number | You give them to us in the form | To contact you about your inquiry |
| Email address (optional) | You give it to us in the form | To contact you if you prefer |
| Whether you want to buy, sell or invest | You choose it in the form | To understand what you need |
| Language | The version of the site you use | To help you in Spanish or English |
| How you reached the site, such as TikTok, Instagram or Google | Detected when you visit | To learn which channels work |
| Date and time of your submission | Recorded when you submit the form | To keep a record of your consent |
| IP address and browser data | Collected when you use the site | Security and spam prevention |
| Notes and follow-up on your case | We write them as we help you | To follow up on your inquiry and appointments |
If you contact us by WhatsApp, phone or email, we also keep what we need to help you.
How we contact you
By submitting the form, you agree that Tu Casa NC may contact you by phone, text, WhatsApp or email about your inquiry. If you no longer want us to contact you, tell us through any of those channels and we will stop.
Who we share your information with
We do not sell your personal information. Only authorized members of our team can access it. We use these providers to run the site:
| Provider | What it does | What data it handles |
|---|---|---|
| Hostinger | Hosts and delivers the site, stores the database and sends backup email | Form data, IP address and technical logs |
| Resend | Sends the site’s email | Form data, the destination address and the email content |
| Cloudflare | Filters bots with Turnstile | IP address and technical browser and device data |
| Our email provider | Receives notices of new inquiries | Form data |
| Only if you message us or we message you there | Your number and the messages |
If you ask us to, in order to move a transaction forward, we may share information with third parties such as lenders, title companies, inspectors or other agents. We may also share it if the law requires us to.
Bot protection
This site uses Cloudflare Turnstile to tell people from bots. The check runs in the background and does not appear on screen. You can read how Cloudflare handles that data in the Turnstile Privacy Addendum.
We also limit how many times the form can be submitted from one IP address. To do this, we keep a hash of the IP address for one hour, not the address itself.
Cookies and browser storage
The site does not use advertising or analytics cookies. It stores in your browser, only during your visit, how you arrived and your first name so we can greet you on the thank-you page. That information is deleted when you close the tab.
How long we keep your information
We keep your information for as long as we need it to help you and meet our legal and professional obligations. After that, we delete it.
Your choices
You can ask us to show, correct or delete your information, and to stop contacting you. Call us or message us on WhatsApp at (919) 438-9485. We may ask you to confirm your identity, and we may need to keep some information if the law requires it.
Security
We use encrypted connections, password-protected access and measures against unauthorized access. No system is completely secure, so we cannot guarantee absolute security.
Children
This site is intended for people 18 and older. We do not knowingly collect information from minors. If you believe a minor gave us their information, tell us and we will delete it.
Links to other sites
The site links to TikTok, Instagram, Facebook, Google and WhatsApp. Each has its own privacy policy.
Changes to this policy
If we change this policy, we will post the new version on this page with its update date.